Head of Digital Sales (Fintech)

Location: Sydney, Australia

Company

ING Australia is a mobile-led bank focused on digital customer experiences, innovative products, and safe, reliable delivery.

What you will do

• Define and execute the strategy for digital sales channels across the customer journey.
• Own the roadmap, prioritisation, and delivery of digital sales initiatives.
• Use data-driven design and experimentation to improve conversion and customer engagement.
• Coordinate digital sales planning and performance tracking across the product portfolio.
• Collaborate with senior stakeholders across product, marketing, technology, and compliance.
• Lead and inspire product managers, designers, and engineers in an agile environment.

Requirements

• Proven experience in digital product leadership, ideally in financial services or e-commerce.
• Strong understanding of digital sales funnels, customer journeys, conversion, and onboarding.
• Experience working with cross-functional teams in agile environments.
• Exceptional stakeholder management and communication skills.
• Passion for innovation, experimentation, and measurable business outcomes.

Culture & Benefits

• Inclusive, supportive, and family-inclusive workplace culture.
• Freedom to take ownership, contribute ideas, and work with global colleagues.
• Support for diversity, inclusion, and individual application adjustments.
• Applications close 7 October.

Hiring process

• Applications are assessed based on skills, capabilities, and alignment with ING’s values.
• Confidential support and reasonable adjustments are available during recruitment.