Senior Professional Services Engineer (Cybersecurity)

Location: Remote, based in Japan; right to work in Japan required

Company

hirify.global provides an AI-powered cybersecurity SaaS platform for protecting enterprise email and related workflows.

What you will do

• Own technical post-sales deployments for Japanese customers from handoff through go-live and hypercare.
• Build delivery plans, manage scope and schedules, report status, mitigate risks, and coordinate internal escalations.
• Configure and advise on mail routing, filtering, SEG-related work, Microsoft 365, and Google Workspace integrations.
• Deliver Japanese-language training, enablement, business reviews, adoption programs, and success plans.
• Manage customer health, escalations, retention, expansion, and executive relationships across the account portfolio.
• Represent Japanese customer needs to global Product, Engineering, Support, Sales, and Renewals teams while helping develop regional playbooks.

Requirements

• Based in Japan with the right to work in Japan.
• Native or fully fluent Japanese and professional written and verbal English.
• 5+ years in customer-facing roles at an enterprise SaaS company, covering post-sales implementation or professional services and customer success or technical account management.
• Experience delivering enterprise cybersecurity or security-adjacent SaaS implementations, including enterprise mail-flow integration or migration projects.
• Knowledge of SPF, DKIM, DMARC, SMTP, MX records, mail routing, commercial filtering, SEG solutions, networking, and SaaS integrations.
• Hands-on experience with Microsoft 365 and Google Workspace, strong project and escalation management skills, and familiarity with Salesforce and Jira.

Nice to have

• Experience as a first or founding post-sales hire or in establishing a regional practice.
• Experience with Gainsight or comparable customer success platforms.
• SIEM or log data analysis experience.
• API or integration experience, including Python or Java familiarity.
• Experience serving Japanese enterprises through channel or distribution partners, or additional APAC language capability.

Culture & Benefits

• Dual-scope role combining implementation leadership and customer success ownership.
• Opportunity to shape regional staffing, customer support practices, and Japanese-language playbooks as the market grows.
• Collaboration with Sales, Technical Support, R&D, Product, Engineering, and global Customer Success teams.
• Use of AI and templating to streamline repeatable work and focus judgment on complex customer situations.