Field Services Technician - Onsite Jeffersonville, KY & Clay City, KY

Location: Onsite support at customer locations in Jeffersonville and Clay City, Kentucky; the role is listed under Fort Campbell, Kentucky. Travel between sites is required.

Company

hirify.global delivers mission-critical IT services, cloud modernization, data architecture, security, and scalable technology solutions for global companies and public-sector organizations.

What you will do

• Provide first-line onsite technical support to enterprise end users.
• Respond to incidents and service requests within agreed SLA and TTR targets.
• Troubleshoot hardware, software, peripherals, desktops, laptops, printers, mobile devices, and workplace-connected equipment.
• Install, move, add, change, repair, replace, and dispose of IT equipment.
• Support Microsoft 365, Microsoft Teams, basic networking, asset inventory, and equipment lifecycle management.
• Document incidents, coordinate with remote support teams and vendors, escalate issues, and support continuous service improvement.

Requirements

• 2+ years of IT support, field support, or desktop support experience.
• Experience supporting enterprise users and infrastructure in an onsite customer environment.
• Knowledge of Windows operating systems, Microsoft 365, Microsoft Teams, Active Directory, hardware break/fix support, ITIL concepts, incident management, and service request management.
• Knowledge of Azure, AWS, or GCP environments.
• Strong customer service, communication, prioritization, and independent-work skills.
• Must be able to work onsite in Kentucky, travel between Jeffersonville and Clay City, and meet ITAR requirements as a U.S. Citizen or Permanent Resident.

Nice to have

• Valid driver's license.
• Reliable transportation.

Culture & Benefits

• Monday to Friday schedule during business hours, approximately 8:00 AM - 5:00 PM.
• Occasional after-hours or overtime support may be required for critical incidents or business emergencies.
• Full-time employees may receive health, dental, and vision insurance, wellness support, life and disability insurance, retirement savings, paid holidays, and paid time off.
• Inclusive workplace focused on learning, diversity, ethics, belonging, and corporate citizenship.