Title Specialist (Automotive)

Location: Onsite at the Carmel, IN office; working hours are 9am–6pm EST.

Company

hirify.global is a publicly traded global organization whose AFC subsidiary provides automotive finance solutions to independent car dealerships across North America.

What you will do

• Support Title Clerks with vehicle title processing and post-sale activities.
• Investigate title issues, verify document accuracy and marketability, and ensure compliance with company policies and applicable laws.
• Resolve title problems with clients and buyers, including difficult objections and title inquiries.
• Prepare weekly title-status reports for clients and request duplicate titles when required.
• Process, scan, package, label, and ship titles to the correct purchasing dealer or buyer.
• Maintain SOP documentation and training manuals and help reduce losses from voided sales.

Requirements

• 2+ years of title work experience required.
• Strong customer service, written and verbal communication, attention to detail, time management, problem-solving, and conflict-resolution skills.
• Ability to type 55 WPM and use a 10-key keypad effectively.
• Notary public license or ability to obtain one within 6 months of hire.
• Ability to work onsite in Carmel, Indiana, from 9am to 6pm EST.

Nice to have

• High school diploma or GED; some college preferred.
• Basic knowledge of Google Workspace applications.
• General automotive knowledge.

Culture & Benefits

• Medical, dental, and vision benefits with US HSA contributions and FSA options.
• Immediately vested 401(k) with company match.
• Paid vacation, personal, sick, maternity, and paternity leave.
• Employer-paid disability, life insurance, AD&D, and employee assistance program.
• Tuition reimbursement, volunteer time, internal promotion opportunities, and diverse career paths.