Email Operations Principal

Location: New York City, hybrid

Salary: $81,000–$127,000 per year base pay for candidates based in the United States; expected OTE is $92,000–$131,000 per year, including bonus or commission.

Company

hirify.global is a customer engagement SaaS platform that helps brands deliver personalized cross-channel messaging and AI-powered customer experiences.

What you will do

• Manage complex email infrastructure initiatives, including IP pool strategy, allocation processes, and capacity planning.
• Analyze setup workflows and operational metrics to identify bottlenecks, improve efficiency, and reduce customer time-to-value.
• Resolve high-scale technical escalations and customer setup challenges by diagnosing infrastructure issues and optimizing email deliverability.
• Create scalable operational frameworks, compliance guidelines, playbooks, and enablement materials for new markets, email providers, and CDN partnerships.
• Identify tooling and workflow gaps, define requirements, and drive automation and process improvements.
• Partner with Email Deliverability, Product, Engineering, Sales, Success, RevOps, Growth, Alliances, SMS Operations, and email providers while mentoring junior team members.

Requirements

• 5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product, ideally in SaaS, mobile, marketing automation, or email technology.
• Strong understanding of email systems or messaging infrastructure, including the ability to diagnose technical issues and work with engineering and product teams.
• Experience owning complex operational issues, improving scalable processes and tooling, and reducing recurring problems.
• Strong analytical, problem-solving, decision-making, communication, and stakeholder management skills.
• Ability to work independently in ambiguous environments, manage multiple workstreams, and drive outcomes through influence.
• Experience mentoring teammates and establishing operational best practices.

Nice to have

• Knowledge of the hirify.global ecosystem.
• Experience with SparkPost, SendGrid, or Amazon Simple Email Services.
• Experience with FinancialForce, Tray.io, Looker, Slackbots, or PagerDuty.

Culture & Benefits

• Hybrid work environment with a curated in-office experience focused on community and collaboration.
• Medical, dental, vision, life, and disability benefits, plus family services, fertility benefits, and equal paid parental leave.
• Retirement and Employee Stock Purchase Plans, potential equity, and flexible paid time off.
• Professional development through career pathing, learning platforms, and tuition reimbursement or learning stipends.
• Employee Resource Groups, community engagement opportunities, donation matching, and a collaborative culture.

Hiring process

• AI-assisted tools may be used to review application materials, support scheduling, record interviews, and summarize interview notes.
• Human recruiting teams remain responsible for hiring decisions; candidates may request an alternative selection process for New York City roles under applicable law.