Staff Site Reliability Engineer (SaaS)

Location: Auckland, New Zealand; flexible hybrid workplace with remote work or office work available

Company

hirify.global provides a cloud commerce platform that unifies online and physical operations, multichannel sales, payments, financial solutions, and supplier networks for retail, hospitality, and golf businesses.

What you will do

• Shape infrastructure reliability, developer experience, and platform capabilities.
• Design and maintain scalable, automated AWS infrastructure using Infrastructure as Code.
• Build platform tools and services that enable product engineers to ship and operate independently.
• Partner with engineering teams to design resilient, secure, and cost-effective systems.
• Improve observability, high availability, incident management, disaster recovery, and delivery practices.
• Lead incident response, participate in the on-call rotation, and mentor engineers.

Requirements

• Strong AWS experience operating highly available, scalable production systems.
• Experience in a SaaS or product-led environment and cross-functional collaboration.
• Strong Infrastructure as Code experience with Terraform and configuration management tools.
• Experience with Docker, Kubernetes, ECS, Linux, and complex shell scripting.
• Ability to code in Python, Ruby, or Go.
• Experience with observability, incident management, disaster recovery, security, datastores, cloud cost optimization, Agile, continuous delivery, and testing.

Culture & Benefits

• High autonomy and the opportunity to influence technical direction.
• Collaboration, knowledge sharing, and work across a broad range of infrastructure and reliability challenges.
• Flexible hybrid work with remote work available, plus the option to work remotely from anywhere in the world for up to 60 days per year.
• Share scheme, unlimited paid time off, health and wellness benefits, mental health support, and paid parental leave.
• Paid volunteer day, health insurance options, subsidized public transportation, and full-time parking.
• Newmarket office in Auckland with meals, snacks, events, and a dog-friendly environment.