Account Manager (Healthcare IT)

Location: United States. Some travel required, approximately 10–25% of the time.

Company

hirify.global Ignite provides healthcare organizations with digital engagement, content, and experience solutions designed to improve health outcomes and client loyalty.

What you will do

• Own enterprise client relationships, satisfaction, renewals, and revenue growth.
• Build strategic account plans, maintain executive relationships, and lead quarterly partnership meetings.
• Identify and close upsell and cross-sell opportunities in partnership with the sales team.
• Manage client escalations and collaborate with internal teams on requirements, product updates, and service delivery.
• Track client activity and account plans in Salesforce while managing billing, forecasting, performance guarantees, budgets, and contract renewals.
• Develop referenceable customers and manage relationships with client-side vendor partners.

Requirements

• Bachelor’s degree or higher preferred.
• 3+ years of successful healthcare IT sales or account management experience.
• Demonstrated success exceeding revenue goals and driving upsell or new business.
• Strong written and verbal communication skills, with the ability to build executive relationships and manage multiple client priorities.
• Ability to work collaboratively in a self-directed environment.
• Proficiency with Salesforce and Microsoft Office products, including Word, Excel, and PowerPoint.

Nice to have

• Experience in the digital patient engagement space.
• Participation in professional organizations or relevant industry committees.

Culture & Benefits

• Collaborative work with sales, product, content, and other internal teams.
• Participation in internal developmental and administrative committees.
• Opportunity to work with healthcare organizations and senior clinical, marketing, and digital stakeholders.
• Travel is expected for approximately 10–25% of the role.