Production Support Engineer (Fintech)

Location: Lisbon, Portugal

Company

hirify.global provides a fintech platform for researching, purchasing, and managing alternative investments and annuities for broker/dealers, RIA offices, and private banks.

What you will do

• Triage, investigate, and resolve production bugs, system outages, and customer-impacting incidents within SLA guidelines.
• Monitor application performance, system metrics, and server logs using tools such as Datadog.
• Lead post-incident root-cause analyses and collaborate with software engineering, infrastructure, and support teams on long-term fixes.
• Support blue-green deployments, hotfixes, scheduled maintenance, and high availability across production, staging, and disaster-recovery environments.
• Execute SQL queries, data migrations, and manual record reconciliations safely when required.
• Automate operational tasks, log parsing, and monitoring alerts with Bash, Python, or PowerShell, and maintain runbooks and escalation guides.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• At least 3 years of experience in production support, site reliability engineering, or application support.
• Strong command-line skills in Linux/Unix environments and advanced SQL knowledge, including query optimization and database schema analysis.
• Proficiency in at least one scripting language: Python, Bash, Shell, or PowerShell.
• Experience with monitoring and log aggregation platforms, REST APIs, microservices, TCP/IP, DNS, HTTP statuses, and web servers such as Nginx or Apache.
• Willingness to participate in a rotational 24/7 on-call schedule.

Nice to have

• Experience with AWS or Azure, Kubernetes, Jira, and CI/CD tools such as GitHub Actions or GitLab CI.
• Previous experience in fintech, insurance, or broader financial services.

Culture & Benefits

• Collaborative work with software engineering, infrastructure, and support teams.
• Responsibility for production stability, system reliability, and customer-impacting incident resolution.
• Participation in a structured rotational on-call model providing 24/7 support coverage.