Benefits Customer Success Specialist

Location: New York City, United States

Salary: $65,000–$85,000 per year

Company

hirify.global provides a global payroll and HR platform covering US payroll, US PEO, global EOR, global payroll, and contractor management, supported by AI, payroll tax technology, and modern payment infrastructure.

What you will do

• Serve as the primary benefits contact for assigned clients and maintain trusted client relationships.
• Lead benefits renewal meetings, present plan options and rates, and explain enrollment, billing, and compliance requirements.
• Support plan selection, onboarding, qualifying life events, enrollment issues, eligibility discrepancies, and carrier concerns.
• Host employee information sessions and prepare enrollment materials for new hires and open enrollment periods.
• Manage internal ticket queues, meet SLAs, document client interactions, and maintain workflow documents and FAQs.
• Own benefits implementation, plan configuration, enrollment system setup, and client readiness for go-live.

Requirements

• Active health and life insurance broker license in at least one U.S. state is required.
• Two or more years of experience in benefits administration, employee benefits brokerage, or a related client-facing role.
• Working knowledge of medical, dental, vision, ancillary, FSA/HSA, and 401(k) products and processes.
• Experience managing client relationships and handling escalations in a professional services environment.
• Strong communication and client presentation skills through video and phone meetings.
• Ability to manage multiple accounts and workflows simultaneously with strong organization.

Culture & Benefits

• Collaborative, inclusive, and growth-oriented work environment.
• Cross-functional collaboration with Sales, Implementation, Payroll, and Benefits teams.
• Work with a unified global payroll and HR platform serving small to large clients.