Lockbox Operations Associate

Location: In office at 1801 West Olympic Blvd, Los Angeles, California, US 90006

Salary: $16.66–$25.02 per hour

Company

hirify.global is a financial services company and a subsidiary of Royal Bank of Canada, serving clients, colleagues, and communities since 1954.

What you will do

• Open, sort, and process incoming mail manually or with mail sorting and automated capture equipment.
• Process incoming, outgoing, and returned checks, including tracking and reporting returned check disbursements.
• Prepare checks for scanning and deposit and complete data entry.
• Review, batch, scan, package, and mail client remittances according to processing instructions.
• Research and respond to customer inquiries by phone, correspondence, and email.
• Maintain customer files and records and process manual and electronic signature agreements.

Requirements

• At least one year of banking, payment, or accounts receivable processing experience.
• At least one year of experience with Microsoft Office, Excel, and Word.
• Ability to read, understand, and follow written and verbal instructions.
• Basic computer skills and ability to work efficiently with online systems.
• Ability to work independently and under pressure while meeting client-specific deadlines and quality requirements.
• Ability to lift up to 30 lbs.

Culture & Benefits

• Medical, dental, and vision coverage available from the first month after starting.
• Company-matched 401(k) contributions.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time.
• Health and family planning benefits, including fertility support and specialized health programs.
• Career mobility support and colleague resource groups.