Renewals/Account Manager (B2B SaaS)

Location: Remote in LATAM. Global hiring is available in regions where hirify.global can legally engage talent directly or through an employer-of-record partner.

Salary: $64,000–$84,000 annual base salary, plus equity and benefits. Compensation is adjusted according to local geographic pay bands.

Company

hirify.global provides a cybersecurity and compliance platform that helps companies build, manage, and monitor security programs and achieve standards such as SOC 2 and ISO 27001.

What you will do

• Own the full renewals cycle, including renewal tracking, customer conversations, negotiations, and timely closing.
• Build the renewals process from scratch, including timelines, escalation paths, risk triggers, and customer engagement cadences.
• Design reporting and forecasting models and dashboards covering renewal rates, at-risk revenue, gross retention, net retention, and forecast accuracy.
• Develop an early-warning system for at-risk accounts and partner with Customer Success to prevent churn.
• Improve CRM data hygiene so renewals are tracked accurately and reporting remains reliable.
• Use renewal trends to inform pricing, packaging, product decisions, and retention strategy while partnering with Customer Success and Finance.

Requirements

• 3+ years of experience in renewals, account management, or a related post-sale revenue role in B2B SaaS.
• Experience building reporting, forecasting, metrics, models, and operating cadences from the ground up.
• Strong spreadsheet and CRM skills, including experience with tools such as Pylon or HubSpot.
• Proven record of achieving retention or renewal targets.
• Strong negotiation and commercial judgment, with the ability to protect customer relationships while maintaining value.
• Clear communication skills and the ability to present renewal forecasts and risks to leadership and stakeholders.

Nice to have

• Experience creating structure and operational processes in an ambiguous environment without an established playbook.

Culture & Benefits

• Remote-first work culture with global hiring through compliant employment arrangements.
• Comprehensive health and wellness benefits.
• 20 days of paid time off per year plus 8 floating holidays.
• Team off-sites in locations including Amsterdam and Italy.
• Competitive compensation and equity participation.
• Autonomy, direct ownership, and collaboration with founders and leadership.

Hiring process

• Applications may be reviewed with automated and AI-assisted tools, with final hiring decisions made by a human reviewer.
• U.S.-based candidates complete employment eligibility verification through E-Verify.