5 дней назад
Services Project Manager Intern
1 200 - 1 400€
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Services Project Manager Intern (Ecommerce/Insurance Services): Improving customer funnels and claims journeys while launching new insurance features and premium services with an accent on customer experience, analytics, and cross-functional delivery. Focus on monitoring country performance, optimizing NPS and claim management, and rolling out localized services and pricing.
Location: Paris, France. Hybrid work with 2 remote days per week, 1 remote work week per quarter, and 3 flex days.
Salary: €1,200–€1,400 per month, depending on study level.
Company
operates a global marketplace for refurbished devices focused on making technology reliable, affordable, and more sustainable.
What you will do
- Monitor active-country performance across revenue and customer experience using Tableau, and prepare weekly reports and action plans.
- Improve NPS and the claims management process in partnership with the Customer Care team.
- Launch new features for the insurance offer and develop premium business-to-customer services.
- Ensure services meet local customer expectations and requirements by collaborating with marketing, product, country management, legal teams, and local partners.
- Roll out new services and pricing initiatives to increase customer conversion and loyalty.
Requirements
- Six-month internship starting in January 2027, with a full-time schedule of 35 hours per week.
- Fully professional English and French are required.
- Strong analytical skills, including Excel and PowerPoint; SQL is useful but not mandatory.
- Strong organizational, communication, and project management skills with a data-driven approach.
- Proactivity, team spirit, and the ability to coordinate transversal teams.
- An internship agreement from a French school is required.
Nice to have
- Experience in fintech or insurtech.
- Knowledge of additional languages.
Culture & Benefits
- Impact-driven work focused on reducing the environmental impact of technology.
- Hybrid work environment with additional remote-work flexibility.
- Employee Resource Groups, mentorship programs, accessibility policies, and cultural competency training.
- Hands-on career development in an innovative and fast-paced environment.
Hiring process
- Skills-fit interview with the direct manager.
- Technical home assignment.
- Cultural-fit interview followed by a 30-minute video HR interview.
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