IT Service Management Specialist (ITIL)

Location: Remote in the United Kingdom or Germany; the posting also lists Runcorn, Cheshire, United Kingdom.

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions.

What you will do

• Own and manage global Incident, Problem, and Change Management processes, including governance, documentation, reporting, and performance measurement.
• Lead major incident calls, technical bridges, escalations, risk assessments, stakeholder communications, and resolution coordination.
• Manage change requests, approvals, prioritization, CAB meetings, change calendars, implementation reviews, and post-implementation reviews.
• Conduct problem reviews, postmortems, root cause analyses, and critical incident reviews while driving remediation and continuous service improvement.
• Coordinate with Infrastructure, Application, Global IT, business, and leadership teams to ensure consistent process adoption and compliance.
• Provide coaching and training and develop SOPs, policies, procedures, templates, and management reports.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of relevant IT experience, including at least 3 years in a Service Management team.
• 5+ years of relevant ITIL experience and a required ITIL V3 Foundation certification or higher.
• Experience managing and using ServiceNow.
• Proven experience in Incident, Problem, and Change Management, including work with Infrastructure and Application teams during critical issues.
• Ability to communicate technical issues clearly with people at different organizational levels.

Culture & Benefits

• Remote work is available from the United Kingdom or Germany.
• Cross-functional collaboration across global IT and business units.
• Work focused on improving services that support medical technologies and patient care.