AI Support Analyst

Location: Leeds, UK; hybrid workplace with rotating shifts in a 24/7 operations model.

Company

hirify.global operates a global technology platform for live and on-demand sports streaming, supporting OTT and broadcast experiences for millions of fans.

What you will do

• Interrogate AI-driven monitoring and observability platforms to identify anomalies, performance degradation, and early warning signals.
• Use prompt-based analysis to find patterns and risks across OTT and broadcast environments.
• Validate AI-generated insights against live dashboards, metrics, and telemetry.
• Correlate AI signals with live incidents and event data alongside 1st and 2nd Line Support.
• Maintain prompts, queries, and analytical workflows, while feeding false positives and optimisation opportunities into the AI Operations roadmap.
• Produce operational reports and shift handover summaries, escalating actionable findings to Platform, DSC, and Engineering teams.

Requirements

• Experience in technical operations, monitoring, or support in a high-availability environment.
• Strong analytical and problem-solving skills with the ability to interpret complex, high-volume system data.
• Familiarity with observability and monitoring tools such as Datadog, Grafana, Prometheus, Amplitude, or similar.
• Confidence using AI-assisted tools and effective prompting to extract operational insight.
• Clear written and verbal communication, including translating technical findings for non-technical audiences.
• Willingness to work rotating shifts as part of a 24/7 global operations model.

Culture & Benefits

• Hybrid working with access to flexible working options.
• 25 days of annual leave, increasing by 3 days after three years.
• Private medical insurance, life assurance, and pension contributions of up to 5%.
• Enhanced parental leave and a family-friendly community.
• Electric vehicle benefit option, learning and development resources, and internal speaker events.

Hiring process

• Applications may include an optional cover letter.
• Interview adjustments are available where required.