Moderation Quality Assurance Specialist (AI)

Location: Scottsdale, United States; fully in-person work up to 5 days a week

Company

hirify.global operates a U.S. data privacy, cybersecurity, trust, and safety program for TikTok apps and U.S. user data.

What you will do

• Assess moderation quality across internal and external moderation sites and ensure compliance with policies and processes.
• Review images, video, and text, including graphic and potentially harmful content, to support policy enforcement and user safety.
• Conduct audits, calibration sessions, root cause analyses, QA deep dives, and data validation for moderation queues.
• Develop reports, dashboards, automated reporting, and data-based recommendations for Training, Product, Workforce Management, Enforcement Operations, and other partners.
• Work with vendor leadership and cross-functional stakeholders to address performance gaps and improve KPI outcomes.
• Evaluate moderation AI model accuracy, reasoning quality, and failure patterns, and recommend improvements to model-assisted enforcement workflows.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience in content moderation, quality assurance, or a related area.
• At least 3 years of experience in Trust & Safety or a similar industry and at least 2 years in quality assurance, reporting, analytics, or operational excellence.
• Experience analyzing data, preparing reports, conducting root cause analyses, and communicating actionable findings to technical and non-technical audiences.
• Experience applying policy labels or enforcement actions to media content, with a focus on user safety and platform integrity.
• Proficiency with Microsoft Office, including Excel and PowerPoint or similar tools.
• Ability to work in the Scottsdale office on an in-person schedule of up to 5 days per week.

Nice to have

• Expert knowledge of QA auditing, root cause analysis, and calibration processes.
• Experience working with large datasets, spreadsheets, databases, Tableau, or other data visualization tools.
• Experience using AI-enabled tools to automate operational processes and scale quality assurance.
• Technical writing, technical communication, project management, or experience forming new teams.
• Resilience and commitment to self-care when handling emotionally demanding content.

Culture & Benefits

• Comprehensive programs supporting physical and mental wellbeing.
• Reasonable accommodations are available during recruitment for protected needs.
• Work focuses on operational excellence, platform safety, innovation, and cross-functional collaboration.
• Content moderation work may involve daily exposure to disturbing or harmful material and can be psychologically demanding.
• Inclusive workplace committed to diverse perspectives and employee wellbeing.