Application Support

Location: Tijuana, Baja California, Mexico; hybrid workplace

Company

hirify.global develops modular MES software for high-performance Industry 4.0 operations in the semiconductor, electronics, medical device, and industrial equipment sectors. The company is part of ASMPT and has its headquarters and main technical center in Porto, Portugal.

What you will do

• Provide primary application support and handle support requests.
• Improve support procedures, tools, and the runtime environment.
• Work with internal Product teams to troubleshoot and resolve complex problems.
• Log and track issues while keeping customers informed about progress.

Requirements

• More than 2 years of experience in application support.
• Excellent spoken and written English.
• Strong interpersonal, communication, time-management, organizational, and prioritization skills.
• Attention to detail, teamwork, initiative, and a self-motivated approach.

Nice to have

• Programming knowledge in C# or TypeScript.
• Experience with SQL Server.
• Experience with scripting languages such as PowerShell or Bash.

Culture & Benefits

• Hybrid work arrangement in Tijuana, Mexico.
• Collaboration with international Product teams.
• Focus on continuous improvement and technology best practices.