Product Technical Specialist II (Payments)

Location: Cuajimalpa, Mexico; onsite

Company

hirify.global provides payment processing products and services, including POS solutions and software-based payment systems.

What you will do

• Respond to technical customer and merchant support requests by telephone, email, chat, or SMS.
• Resolve technical issues involving POS products, card swipe terminals, and software-based payment systems.
• Select appropriate processing methods and explain solutions to clients and merchants.
• Record inquiries, problems, and relevant resolution details in databases.
• Update product knowledge and documentation for new or revised POS products, policies, procedures, and regulations.
• Research customer issues and begin handling cases outside established documentation.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant experience.
• Basic computer skills and the ability to use software packages, databases, and front-end programs.
• Basic ability to research issues and resolve customer inquiries.
• Ability to develop knowledge of the payments industry and interpret relevant policies, procedures, compliance requirements, and association regulations.

Nice to have

• At least 4 years of relevant experience.
• Previous customer service experience focused on the payments industry.

Culture & Benefits

• Full-time employment.
• Ongoing training and access to online manuals and reference materials.
• Work involving routine to moderately difficult assignments with limited daily supervision.