Tech & Sim Support Specialist - Tier1/Tier2

Location: Jacksonville, FL, USA; onsite support is required for campus, classroom, lab, and SimCare operations.

Salary: $55,000–$65,000 per year.

Company

hirify.global supports Chamberlain University, a healthcare education institution offering nursing and health professions programs.

What you will do

• Provide Tier 1 and Tier 2 technical support to the campus and associated campuses or remote locations.
• Inspect classroom and lab equipment, troubleshoot issues, process repair tickets, and maintain equipment and software security.
• Build software images and deployment packages and support Microsoft operating systems, network, server, telecommunications, printers, and classroom technology.
• Provide approximately 10 hours per week of intermediate support for the SimCare Center, including service calls, equipment setup, training, webinars, and conferences.
• Maintain and troubleshoot simulation technology, including Laerdal and Gaumard manikins, SimPads, Link Boxes, AV systems, cameras, computers, laptops, and related software.
• Coordinate facilities-related vendor work and assist Student Workers and Support Tech I with help desk operations.

Requirements

• At least 2 years of desktop support or help desk experience.
• At least 2 years of Microsoft Active Directory experience in a large network environment.
• Entry-level experience with networking, data, and voice systems.
• Knowledge of Microsoft operating system installation and troubleshooting, hardware and software installation in network environments, and printer troubleshooting and repair.
• Ability to lift up to 50 lbs and work occasional evenings and weekends.
• Required: successful completion of Laerdal, Gaumard, and Learning Space training to obtain Chamberlain University SimCare Technical Support Certification.

Nice to have

• Associate degree in a technical field.
• Experience with classroom equipment.
• MCP or A+ certification.

Culture & Benefits

• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• Flexible Time Off policy.
• 12 paid holidays.
• Equal opportunity employment environment.