Customer Support Agent (Italian)

Location: Belgrade office, Serbia

Company

hirify.global provides a unified commerce platform, payment capabilities, and related services for retailers and restaurants in more than 35 countries.

What you will do

• Resolve recurring and standard customer problems involving hardware and software.
• Provide technical support, including installation, configuration, updates, and daily equipment troubleshooting.
• Coordinate with hirify.global and third-party vendor technicians to resolve incidents.
• Schedule engineer appointments, update work orders, and provide status information.
• Assign and distribute workload to meet service-level agreements and respond to escalated calls when required.
• Track incidents, identify recurring faults, apply troubleshooting checklists, and implement guided remote fixes.

Requirements

• Fluent Italian and English
• Basic PC literacy, keyboard proficiency, and familiarity with Windows-based applications and tools.
• Problem-solving, analytical, relationship-building, and communication skills.
• High school diploma.

Culture & Benefits

• Full-time employment based at the Belgrade office.
• Product and customer-base training is provided.
• Employment is conditional upon completing applicable screening criteria.
• Inclusive equal-employment practices and a globally diverse work environment.