Service Planner (German/Turkish)

Location: Belgrade, Serbia (hybrid)

Company

hirify.global is a global financial-access technology company with 20,000 employees that supports branch operations, self-service availability, and field services for financial institutions and retailers.

What you will do

• Coordinate and schedule field service activities for technicians, including repairs, maintenance, and equipment installation.
• Communicate with customers, field engineers, and internal stakeholders about service requests.
• Monitor service calls to support timely completion and customer satisfaction.
• Prioritize tasks and make real-time decisions in a fast-paced environment.
• Analyze service situations, identify effective solutions, and maintain accurate records in company systems.
• Collaborate with international teams across regions and time zones.

Requirements

• Fluency in German or Turkish is required.
• Strong verbal and written communication skills.
• Excellent organization, problem-solving, multitasking, and prioritization skills.
• Ability to work in a dynamic, customer-focused environment.
• Team-oriented mindset and willingness to learn and grow.
• Good knowledge of Microsoft Office; previous customer service, coordination, dispatching, planning, or administrative experience is an advantage.

Culture & Benefits

• Flexible hybrid working model with office and home working.
• Competitive salary with performance-based bonuses and rewards.
• Private medical insurance for employees and supplementary coverage for dependents.
• Professional development through NCR University and LinkedIn Learning.
• Wellness programs, counselling support, employee discounts, referral rewards, and family benefits.
• Modern cafeteria and working environment at the Belgrade campus.

Hiring process

• This is an evergreen posting used to build a candidate pipeline for future openings.
• Individual application feedback may not be provided.
• Employment offers are conditional on passing applicable screening criteria.