Pooled Customer Success Manager

Location: Must be based in Mexico

Salary: MXN 367,400 – 450,000

Company

hirify.global provides end-to-end technology solutions for the social good industry, supporting over 20,000 nonprofit and corporate customers.

What you will do

• Execute structured outreach to a large portfolio of customers across key lifecycle milestones like onboarding and adoption.
• Support engagement formats including webinars, office hours, and digital programs.
• Monitor customer health indicators and usage trends to flag risks to senior team members.
• Capture and document customer feedback to improve product utilization and communication quality.
• Maintain accurate records in Gainsight following established data entry standards.

Requirements

• Must be based in Mexico
• 1+ years of experience in Customer Success, Account Management, or customer service.
• Strong written and verbal communication skills in both English and Spanish.
• Familiarity with CRM or customer success platforms like Gainsight or Salesforce.
• Must not require current or future visa sponsorship.

Nice to have

• Experience supporting nonprofit organizations or social sector customers.
• Exposure to SaaS products or technology platforms.
• Familiarity with pooled or digital customer success engagement models.

Culture & Benefits

• Inclusive and equitable culture focused on increasing global social impact.
• Comprehensive benefits package supporting health, well-being, and professional growth.
• Opportunity to work with a mission-driven team in the social good sector.