Logistics & End-User Support Operator

Location: Brussels, Belgium; hybrid working model.

Company

hirify.global delivers digitalisation and technology solutions for EU institutions, public organisations, and private organisations across Europe.

What you will do

• Manage end-user appointments and equipment distribution schedules.
• Welcome users, verify identity and eligibility, and guide them through equipment handover and onboarding.
• Prepare laptops and accessories for distribution and assist with first login, connectivity, Windows, and Microsoft Office configuration.
• Provide first-line support for basic technical issues and escalate unresolved incidents.
• Maintain asset and inventory records, including handovers, stock movements, discrepancies, damage, and exceptions.

Requirements

• At least one year of relevant experience in logistics, workplace support, service desk, or end-user IT support.
• Minimum B2 spoken and written English and French.
• Understanding of logistics, goods handling, and stock-management processes.
• Practical knowledge of Microsoft Windows and Office, with basic troubleshooting skills.
• Ability to follow documented procedures accurately, explain technical steps clearly, and work independently or in a team.
• Strong organisation and attention to detail when managing appointments, assets, and records.

Nice to have

• ITIL Foundation certification.
• Category B driving licence.

Culture & Benefits

• Hybrid working model in a modern work environment.
• Competitive compensation and benefits package.
• Hospitalisation plan, meal allowance, and mobility or commuting allowance where applicable.
• Well-being activities held on premises.
• Continuous learning through Udemy for Business and ad-hoc training.
• Personalised development plan and work on large-scale international projects.