IT Operations and Administration Technician

TL;DR

IT Operations and Administration Technician (System Administration): Providing 1st and 2nd level ICT support and maintaining network infrastructure for the European Space Agency (ESA) with an accent on hardware configuration, LAN/WAN maintenance, and client service requests. Focus on ensuring system reliability, troubleshooting collaboration environments, and managing the asset lifecycle via CMDB.

Location: Onsite in Redu, Belgium. Candidates must be eligible to work in the EU.

Company

hirify.global provides specialized workforce management services to support the TEC department of the European Space Agency (ESA).

What you will do

• Provide 1st/2nd level support for ICT incidents and fulfill client service requests.
• Prepare, configure, and maintain PCs, mobile phones, tablets, and mobile office setups.
• Install and administer LAN/WAN network and telecommunication infrastructure.
• Support Internet access, wireless networks, VoIP, and Videoconferencing solutions.
• Perform hardware upgrades and physical cabling/patch panel changes for network switches.
• Manage and ensure CMDB maintenance throughout the lifecycle of user assets.

Requirements

• Certificate in Computer Science, IT, or a related field, or equivalent professional experience.
• 1-2 years of experience in IT support or system administration.
• Proficiency in Windows OS and knowledge of remote deployment tools.
• Experience with network management, automation, and LAN/WAN troubleshooting.
• Experience working within an ITIL environment.
• Fluency in English (written and spoken) is required.
• Must be eligible to work in the EU and pass a general security screening.

Culture & Benefits

• Opportunity to work on projects for the European Space Agency (ESA).
• Inclusive work environment committed to diversity and equal opportunity.
• Professional growth within a high-tech, international aerospace context.