Junior Support Engineer 24/7

Location: Brussels, Belgium

Company

hirify.global is a digital solutions and technology consulting provider delivering IT services across industrial, life sciences, public, and finance sectors.

What you will do

• Provide first-line technical assistance for hardware, software, operating system, and network issues.
• Diagnose incidents and implement solutions remotely and on-site.
• Support desktops, laptops, printers, peripherals, Windows, macOS, Microsoft Office, O365, email clients, and Intune.
• Manage user accounts and provide clear, friendly assistance to non-technical users.
• Use service desk and remote support tools such as ServiceNow and Jira.
• Work day, night, and weekend shifts to maintain service continuity.

Requirements

• Training in IT support or proven experience in a similar role.
• First-line IT support experience or recently completed IT education.
• Basic knowledge of hardware installation and troubleshooting, operating systems, software support, and networking concepts.
• Ability to explain technical issues clearly and communicate effectively with non-technical users.
• English, Dutch, and French are required.
• Availability for day, night, and weekend shifts.

Nice to have

• CompTIA A+, Microsoft Certified: Fundamentals, or CCNA certification.

Culture & Benefits

• Collaborative environment with national and international projects.
• Access to the hirify.global Academy and more than 250 digital training sessions.
• Flexible working arrangements with local and international opportunities.
• Indefinite contract and competitive salary.
• Company car or mobility budget, laptop, phone subscription, insurance coverage, meal vouchers, and eco-cheques.