Director, Investor Services US Wealth (Alternative Investments)

Location: Boston, MA, United States; hybrid schedule with office attendance four days per week and remote work one day per week.

Base salary: USD 120,000–225,000 per year, plus potential variable compensation and benefits.

Company

hirify.global provides investment management solutions across global capital markets for institutional and wealth management clients.

What you will do

• Lead investor services for advisors, investors, and intermediary partners across alternative and traditional investment products.
• Design and scale the servicing operating model, including service standards, SLAs, escalation protocols, ownership, and handoffs.
• Manage KPI-driven performance across responsiveness, issue resolution, platform activation, advisor experience, and operational throughput.
• Oversee the investor lifecycle, including onboarding, AML/KYC, subscriptions, redemptions, transfers, account maintenance, and reporting.
• Improve efficiency through workflow optimization, automation, CRM, investor platforms, and reporting tools.
• Coordinate with Distribution, Product, Fund Operations, Technology, Legal, Compliance, Marketing, and external service providers on launches, platform expansion, and new distribution relationships.

Requirements

• 10–15+ years of experience in investor services, private wealth servicing, alternatives operations, or wealth platform infrastructure.
• Deep knowledge of alternative and traditional products, investor lifecycle servicing, and wealth platform operations, including evergreen and semi-liquid structures.
• Experience supporting alternative investment products within the U.S. Wealth channel and working with wirehouses, RIAs, private banks, broker-dealers, custodians, and transfer agents.
• Experience with onboarding, suitability, subscription and redemption processing, transfer agency coordination, and platform servicing.
• Proven ability to build and scale servicing models, improve workflows, manage KPIs, and lead cross-functional initiatives.
• Experience leading, developing, and coaching Analysts and Managers, with strong communication, problem-solving, and stakeholder management skills.

Culture & Benefits

• Private partnership structure with a long-term client-focused perspective.
• Flexible hybrid work environment with four office days and one remote day per week.
• Retirement plan, health, dental, vision, pharmacy, HSA, and FSA coverage.
• Life and disability insurance, employee assistance, adoption assistance, backup childcare, and commuter program.
• Tuition and CFA reimbursement, paid holidays, sick time, vacation time, and potential corporate bonus or incentives.