Data Center Technician 1

Location: Red Oak, Texas, United States; onsite role with a rotating schedule

Company

hirify.global provides enterprise data center, cloud, and interconnection services through managed, high-availability facilities.

What you will do

• Provide proactive customer support by phone, email, face-to-face, and internal case management systems.
• Handle trouble tickets and remote hands requests from creation through resolution.
• Assist with customer installations, circuit testing, cabling, hardware and software support, and order closeout.
• Monitor and troubleshoot data center infrastructure, business-critical systems, alarms, and security systems, escalating issues when necessary.
• Conduct physical security walkthroughs, manage visitor sign-in procedures, escort authorized personnel, and maintain facility cleanliness and tour readiness.
• Maintain chain-of-custody logs, tool and equipment inventory, task records, and timesheets.

Requirements

• High school diploma or equivalent and 0–4 years of experience, with previous NOC, SOC, IOC, or data center experience preferred.
• Familiarity with DS1, DS3, Ethernet, dark fiber, data center infrastructure, electrical diagrams, and network or power monitoring.
• Ability to run cable, climb ladders, lift at least 50 pounds, and respond to critical infrastructure emergencies.
• Ability to work a rotating schedule onsite in Red Oak, Texas, independently when necessary, and with reliable transportation.
• Strong customer service, written and verbal communication, collaboration, troubleshooting, escalation, and learning skills.
• Knowledge of Windows operating systems and basic hardware troubleshooting; familiarity with replacing hard drives, memory, and motherboards is beneficial.

Culture & Benefits

• Health, vision, and dental insurance packages.
• Short-term and long-term disability insurance and life insurance.
• 401(k) plan with company match.
• Paid time off, volunteer time off, and paid holidays.
• Certification reimbursement.