Product Engagement Manager (Braze)

Location: Remote within the US, or Austin, Texas; New York, New York; San Francisco, California

Salary: $150,000–$195,000 USD per year

Company

hirify.global builds product experiences that help members, employers, and brokers engage with its services.

What you will do

• Identify where members, employers, and brokers get stuck and analyze the causes.
• Build and test engagement and conversion improvements across email, SMS/RCS, transactional messaging, and in-product experiences.
• Own targeting, triggers, sequencing, frequency, and personalization logic.
• Develop new engagement capabilities, including two-way messaging, RCS, personalization, and language preferences.
• Partner with Product, Engineering, and Data on solutions that require product changes beyond messaging.
• Measure outcomes, learn from experiments, and prioritize future improvements.

Requirements

• 5+ years of experience in growth, product engagement, lifecycle/CRM, or a similar role.
• Demonstrated ownership of engagement or conversion metrics and shipped improvements that moved them.
• Hands-on experience with Braze or a similar platform, including building and testing customer journeys.
• Ability to use data to identify problems, form hypotheses, and measure results.
• Product-building mindset and judgment about when messaging or product changes are needed.

Nice to have

• Experience across multiple engagement surfaces beyond email.
• SQL or analytics-tool experience.
• Experience with complex customer journeys or products serving multiple audiences.
• Experience in healthcare, benefits, fintech, or another regulated industry.
• Experience using AI in daily work.

Culture & Benefits

• Ownership and trust in decision-making.
• Fast-paced, continuous learning and improvement.
• Collaborative problem-solving across teams and titles.
• Focus on building the right solution rather than following a perfect process.

Hiring process

• Initial recruiter conversation.
• Hiring manager conversation with a product review discussion.
• Conversations with product, engineering, and cross-functional teammates, followed by a final executive leadership conversation.
• Most candidates complete the process within three weeks.