11 дней назад
Customer Service Representative (Japanese Speaker)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative (Japanese Speaker) (Order-to-Cash/customer operations): Supporting global B2B customers with inquiries, orders, delivery coordination, follow-ups, and issue resolution across the Order-to-Cash journey with an accent on Japanese and English communication, cross-functional collaboration, and process improvement. Focus on coordinating with supply chain, logistics, sales, and customer operations teams while applying Lean, Six Sigma, analytics, automation, and AI-enabled tools.
Location: Taguig, Philippines
Company
is a global science and materials company creating solutions for industries including worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, and consumer goods.
What you will do
- Support global B2B customers with inquiries, orders, deliveries, follow-ups, and issue resolution.
- Communicate with customers in Japanese and English across the Order-to-Cash journey.
- Coordinate with Supply Chain, Logistics, Sales, Customer Operations, and other business functions.
- Build experience in order-to-cash, supply chain, logistics, commercial operations, and shared services.
- Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve service delivery.
Requirements
- Japanese and English proficiency in speaking, listening, writing, and reading.
- At least one year of experience in customer service, customer support, order management, supply chain, logistics, shared services, or a related field.
- Clear communication, effective problem-solving, customer focus, attention to detail, adaptability, curiosity, and willingness to learn.
- ERP experience is an advantage but is not required.
Culture & Benefits
- Global customer experience and cross-functional business exposure.
- Opportunities to develop communication, problem-solving, process improvement, analytics, automation, and AI-enabled working skills.
- Respectful and collaborative environment with recognition, learning, and career growth opportunities.
- Employees contribute to Environmental Health and Safety practices and continuous improvement.
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