Support Specialist (Complaints) with Portuguese (Fintech)

Location: Remote from Poland

Salary: PLN 6,900–7,300 gross monthly

Company

Revolut develops financial products for spending, saving, investing, exchanging, and travelling, serving more than 80 million customers worldwide.

What you will do

• Handle formal customer complaints within regulatory deadlines.
• Identify, analyse, and resolve customer issues while ensuring fair treatment.
• Set up and improve internal complaint-handling procedures.
• Perform root-cause analysis and maintain accurate, accessible complaint records.
• Collaborate with Product, Quality Assurance, and other internal and external stakeholders.
• Monitor relevant regulations and compliance requirements for complaint handling.

Requirements

• Bachelor's degree with at least a provisional certificate available.
• At least 18 months of customer service experience.
• English proficiency at C1+ level.
• European Portuguese proficiency at C1+ level.
• Strong communication, numeracy, analytical, IT, and problem-solving skills.
• Excellent attention to detail, empathy, flexibility, and teamwork.

Culture & Benefits

• Remote work from Poland.
• Opportunities for career progression within the company.
• Work focused on improving customer experience and fair complaint resolution.
• Collaboration with international internal and external stakeholders.