Customer Success Lead (Healthcare)

Location: United Kingdom — field-based / hybrid, with frequent travel to customers and team locations across the UK; around 50% travel

Company

hirify.global provides automated medication dispensing services that support medication management, independent living, and effective home care.

What you will do

• Own the end-to-end delivery of service implementations for UK customers, ensuring quality, timelines, and successful outcomes.
• Coordinate, support, and enable UK Customer Project Managers while balancing workloads and standardizing ways of working.
• Act as the escalation point for complex customer project issues and keep delivery on track.
• Coach and develop Customer Project Managers and share best practices across the team.
• Improve delivery processes, tools, and templates while aligning local execution with global standards.
• Support UK market entry and sales activity through project planning, sales meetings, and customer demonstrations.

Requirements

• Proven experience in a dedicated project management role.
• Clinical background with practical understanding of nursing, care management, or care assistant work.
• Experience leading or coordinating people, including coaching and developing team members.
• Excellent communication and presentation skills for working with care staff and senior stakeholders.
• Highly organized, hands-on, proactive approach with the ability to prioritize multiple projects.
• Willingness to travel extensively across the UK, around 50% of the time.

Nice to have

• Experience in home healthcare or domiciliary care.
• Background in customer support or member services.

Culture & Benefits

• Visible role supporting the expansion of the UK market.
• Ownership of delivery, team development, and the creation of processes and tools.
• Work at the intersection of healthcare, technology, and customer success.
• Values include safety, direction, enablement, and care.
• Work contributes to improving outcomes for healthcare professionals, patients, and families.