обновлено 41 минуту назад

Support Manager (Fintech)

до700USDT

Формат работы

remote (Global)/onsite

Тип работы

fulltime

Грейд

middle

Английский

Вакансия размещена на Hirify напрямую от HR/нанимающего менеджера

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Описание вакансии

TL;DR

Payment Operations Specialist (Fintech): Managing daily payment transactions, settlements, and merchant inquiries across multiple PSPs and channels with an accent on reconciliation and dispute resolution. Focus on tracking fiat and crypto settlement cycles while ensuring accuracy in exchange rates and fees.

Payment Operations Specialist (Fintech)

Key Responsibilities

Monitor daily payment transactions, settlements, and balances across multiple PSPs and channels
Handle merchant inquiries related to payments, settlements, fees, and transaction statuses
Coordinate with acquiring partners, banks, and internal teams to resolve payment issues
Track and manage settlement cycles (fiat and crypto, e.g., USDT)
Ensure accuracy of exchange rates and applied fees during settlements
Investigate failed, delayed, or disputed transactions and provide timely resolutions
Maintain internal reports on volumes, balances, and reconciliation
Assist in onboarding new merchants and payment channels
Support risk monitoring and flag suspicious or abnormal transaction activity
Work closely with Product, Tech, and Operations teams for process improvements

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Вакансия размещена на Hirify напрямую от HR/нанимающего менеджера