Observability Specialist: Entry IT Position (AI/Observability)

Location: Košice, Slovakia; remote working is available only within Slovakia due to European taxation regulations.

Salary: Negotiable base salary from €1,150 gross per month, depending on seniority and previous experience, plus variable pay and other financial benefits.

Company

hirify.global provides information and communication technology services and operates as a major employer in the Košice region.

What you will do

• Monitor system telemetry, including metrics, logs, and traces, using observability platforms and OpenTelemetry.
• Perform initial alert assessments and detect signals affecting the availability and performance of IT services, infrastructure, and applications.
• Evaluate potential customer business impact and escalate incidents to the responsible technical specialists.
• Communicate with Application Managers, Technical Solution Managers, and other technical stakeholders.
• Prepare operational reports on service health trends and significant events.
• Organize technical teleconferences and provide observability insights for incident assessment.

Requirements

• At least secondary education.
• Analytical thinking, communication and presentation skills, teamwork, proactivity, and customer orientation.
• Basic understanding of IT hardware and software; Linux knowledge is an advantage.
• German at B2 level or English at B2 level.
• Willingness to work 24/7 in 12-hour shifts.
• Interest in using AI as part of daily work.

Culture & Benefits

• Full-time employment in a 24/7 IT Control Center operation.
• More than 25 benefits covering financial support, learning and development, health and sport, family, and work-life balance.
• Work-life balance support focused on physical and mental well-being.
• Opportunities to develop within the IT field.