6 дней назад
Associate Technician Field Ops (ITSM)
22 000€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Technician Field Ops (ITSM): Monitoring and coordinating IT service tickets and SLA compliance at Malta International Airport with an accent on ticket accuracy, timely follow-up, and service quality. Focus on tracking incidents and requests, escalating at-risk tickets, maintaining operational documentation, and preparing service performance reports.
Location: Malta, Malta, at Malta International Airport. Hybrid arrangement with work from home up to 2 days per week depending on team needs.
Starting compensation: €22,000 per year, including total remuneration and applicable incentives, allowances, non-discretionary payments, and country-specific benefits.
Company
Global technology and communications provider supporting airports, airlines, borders, and transportation and government clients.
What you will do
- Monitor incoming service tickets through Freshservice and Service Gateway.
- Assign, escalate, and follow up on tickets according to priority and impact.
- Coordinate communication between end users and technical teams to support timely resolution and closure.
- Track resolution times and SLA compliance, identifying delayed or at-risk tickets.
- Prepare service performance reports and dashboards and highlight recurring issues and ticket trends.
- Maintain ticket records, workflow documentation, and audit-ready operational information.
Requirements
- 1–2 years of experience in IT support, service desk, or a similar administrative role.
- Familiarity with ITSM tools, Freshservice, and ticketing systems.
- Understanding of basic IT support workflows and service management concepts.
- Strong attention to detail, organisation, communication, and coordination skills.
- Ability to work independently, follow up proactively, and escalate issues appropriately.
- Diploma or degree in IT, Business Administration, or a related field.
Culture & Benefits
- Hybrid flexibility with up to 2 work-from-home days per week, subject to team needs.
- Flex Day arrangements to adapt the workday to personal plans.
- Flex-Location benefit allowing up to 30 days per year from any location worldwide.
- Employee Assistance Program and personalised wellbeing support.
- Professional development through LinkedIn Learning, Microsoft Enterprise Skills Initiative, Pluralsight, and other learning platforms.
- Benefits aligned with the local market and employment status.
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