Field Reimbursement Manager, Neuroscience (Patient Engagement & Customer Solutions)

Location: Atlanta, Georgia, United States territory, including Columbia, Greenville, and Charleston, South Carolina; permanent residence in the listed territory required. Field-based role with up to 50% of time onsite with healthcare providers and up to 75% travel.

Company

Johnson & Johnson MedTech develops healthcare solutions and medicines designed to improve patient treatment experiences and outcomes.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims submission, coding, coverage, and payer requirements.
• Serve as the field expert for patient access, fulfillment, reimbursement, and affordability solutions for neuroscience therapies.
• Identify and resolve access barriers through account management, data analysis, and collaboration with payer and managed care stakeholders.
• Partner with sales representatives, key account managers, marketing, medical science, compliance, and other internal teams.
• Build customer relationships, manage territory logistics, and plan activities across assigned accounts.
• Maintain knowledge of payer policies, hub services, specialty distribution, and changing healthcare market dynamics.

Requirements

• Bachelor’s degree, preferably in healthcare, business, or public administration.
• At least 5 years of relevant professional experience in account management, reimbursement, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorization, and appeals.
• Experience with patient support hub services and the ability to analyze complex quantitative and qualitative data.
• Strong communication, relationship-building, collaboration, influence, and problem-solving skills.
• Valid US driver’s license, compliant driving record, and permanent residence in the listed territory required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, payer policy, and pharmaceutical reimbursement.
• Experience with Salesforce, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Patient-centered work focused on improving treatment access and adherence.
• Collaboration across a matrixed healthcare organization.
• Work performed in accordance with legal, ethical, and compliance standards.
• Extensive field travel of up to 75%.