Solutions Support Engineer (Cloud)

Location: Remote in Brazil; working hours are 10am to 7pm BRT. São Paulo is listed as the role location.

Company

Wiz provides a cloud and AI security platform that connects code, cloud, and runtime to help organizations detect, prevent, and respond to threats.

What you will do

• Provide technical customer support for the Wiz product.
• Own, troubleshoot, and resolve customer issues using structured troubleshooting and cross-team collaboration.
• Debug applications and investigate networking, system administration, and cloud infrastructure problems.
• Identify issues requiring technical or strategic escalation and coordinate incident requests with product and engineering teams.
• Design and implement automation and coding solutions that scale the support offering.
• Participate in an on-call rotation covering after-hours, holidays, and weekends.

Requirements

• Native Brazilian Portuguese speaker with excellent spoken and written English.
• Must be legally authorized to work in Brazil without visa sponsorship.
• 5+ years of hands-on experience in customer support, technical support, system administration, or a related customer-facing technical role.
• 2+ years of experience with cloud technologies such as AWS, Azure, or GCP.
• 1+ year of experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Experience debugging code in Java, Python, Shell, JavaScript, or JSON, plus proficiency with command-line tools and Linux.

Nice to have

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of HTTP, HTML, DNS, networking fundamentals, relational databases, and technologies such as TCP/IP, routing, VPNs, VLANs, peering, and load balancing.

Culture & Benefits

• Work remotely from Brazil with a schedule aligned to BRT business hours.
• Join a global team supporting customers across cloud and AI environments.
• Participate in an on-call rotation for after-hours, holiday, and weekend coverage.
• Work on security infrastructure used by major global organizations.