Client Enablement Specialist (Fintech)

Location: Hybrid role based in San Francisco, California, United States

Salary: $70,000–$110,000 per year, plus equity and bonus

Company

Airwallex provides an integrated payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Support customer product onboarding and configuration across the United States and global markets.
• Configure pricing and account capabilities in collaboration with Commercial and Solution Engineering teams.
• Amend customer account pricing and apply configuration requests based on business and technical requirements.
• Maintain accurate account settings and pricing throughout the customer lifecycle.
• Identify and summarize opportunities to improve client onboarding processes with Operations and Product teams.
• Develop and manage functional programs and projects supporting US operational goals.

Requirements

• At least 3 years of professional experience in the payments industry or operations at a technology company.
• Ability to quickly understand new products and solve problems adaptively.
• Strong communication, customer service, attention to detail, follow-up, and judgment.
• Ability to collaborate closely with cross-functional teams across time zones.
• Comfort working in a hybrid role based in San Francisco, California.

Nice to have

• Bachelor’s degree or higher in Business Administration, Information Sciences, or an equivalent field.
• Experience reading JSON and working with API documentation or sandbox environments.
• Experience with Excel, Looker, BigQuery, SQL, or similar analytical and data visualization tools.

Culture & Benefits

• Work with a business-critical Client Enablement team supporting a growing US business.
• Collaborate with Commercial, Solution Engineering, Operations, and Product teams.
• Access to equity and bonus compensation.
• Work on global payments and financial infrastructure used by businesses worldwide.