Head of Customer Adoption

Location: US-based candidates only; hybrid working model.

Salary: $120,000–$140,000 annually.

Company

hirify.global operates a global affiliate partnership network and is part of the Axel Springer group.

What you will do

• Lead the adoption strategy for Silver, Gold, Platinum, and Diamond customers in the 7–24-month lifecycle stage.
• Drive adoption of platform tools, capabilities, and strategic growth levers across approximately 1,300 customer programs.
• Lead and develop two Team Leaders and approximately 12 supporting roles.
• Use customer behavior, commercial opportunity, churn risk, and machine learning insights to prioritize engagement and intervention.
• Reduce dormancy through proactive engagement and program reactivation strategies.
• Partner with Activation and Expansion leaders to move customers successfully through the customer lifecycle.

Requirements

• Leadership experience in Customer Success, Account Management, or Customer Experience.
• Proven success driving customer adoption, engagement, retention, and commercial growth in a SaaS, platform, or Martech environment.
• At least 7 years of experience in affiliate, partnership, or performance marketing.
• Strong commercial acumen and experience driving Gross Profit growth through customer outcomes.
• Experience leading and developing high-performing customer-facing teams.
• Data-driven customer management, strong stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience using AI and machine learning insights to drive customer growth strategies.
• Salesforce CRM expertise.

Culture & Benefits

• Four-day Flexi-Week at full pay, with one lighter or disconnected day each week.
• Hybrid Flexi-Office model emphasizing collaboration, trust, and autonomy.
• Monthly work expense contribution and furniture support for a home workspace.
• Health, dental, vision, and life insurance coverage.
• 401(k), paid vacation, sick days, and paid special and parental leave.
• Learning and development through hirify.global Academy, wellbeing initiatives, and peer recognition programs.