Customer Master Data Analyst

Location: Mexico City, Mexico; hybrid work

Company

hirify.global develops smart solutions that help organizations, employees, customers, and partners work more effectively.

What you will do

• Create, update, validate, block, unblock, and deactivate customer master data records in ERP, CRM, and MDM systems.
• Process, prioritize, and escalate master data service requests and tickets in line with defined SLAs.
• Perform data quality checks, investigate duplicates, and complete deduplication, standardization, enrichment, and hierarchy maintenance.
• Validate customer information against tax and VAT identifiers, DUNS, sanctions screening, address references, and internal policies.
• Support SOX-related controls, audit evidence requests, segregation-of-duties requirements, documentation, UAT, and data governance initiatives.
• Generate data quality reports, track KPIs and SLA performance, collaborate on customer onboarding and order-to-cash issues, and mentor junior coordinators.

Requirements

• Bachelor’s degree in Business, Information Management, Finance, Supply Chain, or a related field, or equivalent experience.
• At least 3 years of experience in master data management, data administration, data governance, or related data operations.
• Hands-on experience with an ERP, CRM, or MDM platform such as Oracle EBS, SAP, Salesforce, Informatica, or Reltio MDM.
• Proficiency in Microsoft Excel, including lookups, pivot tables, and basic data manipulation.
• Strong written and verbal English communication skills.
• Ability to independently manage request queues, prioritize work against SLAs, and maintain high data accuracy.

Nice to have

• Experience with customer hierarchies, deduplication, and merge or survivorship processes.
• Familiarity with Power BI, SQL, Power Automate, or similar data quality and reporting tools.
• Knowledge of SOX, audit support, M&A data integration, system migrations, or large-scale remediation projects.
• Additional languages relevant to supported regions.

Culture & Benefits

• Hybrid work with adaptable hours.
• Summer Flex Fridays and Focus Fridays.
• Annual companywide well-being day.
• Collaborative environment focused on innovation, learning, ownership, and work-life balance.