Manager, Customer Experience (Logistics)

Location: CVG2 - Hebron, KY - 1405 Worldwide Blvd, United States

Company

hirify.global provides commerce-enablement technology and fulfillment services, including OMS, WMS, transportation, warehousing, and post-purchase platforms for consumer brands.

What you will do

• Lead Customer Experience Associates and Specialists in alignment with operational goals.
• Develop customer engagement and issue-resolution best practices.
• Manage team performance against company standards and customer satisfaction metrics.
• Resolve complex customer escalations while maintaining trust and operational integrity.
• Identify process improvements that strengthen customer interactions and operational efficiency.
• Coordinate with Fulfillment Operations, Transportation, and Technology teams.

Requirements

• Bachelor’s degree in Business Administration, Operations, Supply Chain Management, or a related field preferred.
• 4+ years of experience in customer service management, logistics, or supply chain.
• Experience managing teams and developing strategic plans.
• Familiarity with OMS, WMS, and CRM tools.

Nice to have

• Previous startup experience.
• Proficiency with WMS, OMS, and customer service technologies.
• Experience in process improvement and operational management.
• Strong communication and interpersonal skills.

Culture & Benefits

• Full-time position supporting a growing commerce and fulfillment organization.
• Work across customer experience, fulfillment, transportation, and technology functions.
• Opportunity to contribute to continuous improvement in service delivery and operational processes.