Support Engineer (Healthcare)

Location: Remote within the United States, limited to Central or Eastern Time; in-person orientation at the Cleveland, Ohio headquarters is required, with occasional HQ travel.

Salary: $80,000–$92,000 base salary per year, paid semi-monthly, plus equity incentive plan participation.

Company

hirify.global provides clinical workforce intelligence, real-time practitioner data, AI-powered insights, and data exchange solutions for healthcare organizations.

What you will do

• Triage, escalate, and resolve technical requests from clients and internal teams.
• Assess root causes, workarounds, and resolution options for support issues.
• Provide live support coverage as needed for clinician support hours.
• Collaborate with product management, engineering, development, and support teams.
• Create and improve ticket triage and escalation workflows.
• Assess internal tooling and apply software testing practices to identify and resolve issues.

Requirements

• 3–5 years of experience troubleshooting and resolving Tier 1 and Tier 2 issues.
• 3–5 years of experience partnering with engineering and development teams on escalated issues.
• 3–5 years of experience troubleshooting and resolving API issues.
• Familiarity with Python, PostgreSQL, and API tools such as Insomnia and Postman.
• Experience with alerting and monitoring tools such as Sentry and Grafana.
• Exposure to healthcare organizations and clinicians.

Nice to have

• Familiarity with provider credentialing.

Culture & Benefits

• Remote-first work with flexible remote work arrangements within eligible U.S. jurisdictions.
• Comprehensive health insurance and a 401(k) with employer match.
• Wellness stipend and professional development reimbursement.
• Work-from-home stipend, flexible PTO, and paid parental leave.
• Inclusive workplace supported by a Diversity in Tech employee resource group.
• Visa sponsorship is not available.

Hiring process

• Talent Acquisition interview, followed by interviews with a Senior Support Engineer and the Hiring Manager.
• Technical assessment and reference checks.
• Final hiring decision.