Tier 3 Support Engineer

Location: Remote within the US, with candidates located in the CST or EST time zones. Working hours are Monday–Friday, 8 AM–5 PM EST.

Salary: $90,000–$110,000 annual base salary, excluding equity and benefits.

Company

hirify.global is an AI-powered heart health company building a platform that predicts and prevents cardiac events.

What you will do

• Triage, investigate, and resolve production issues across backend services, data workflows, and technical support systems.
• Support bug fixes and technical investigations through scripting, database queries, and backend data analysis.
• Analyze AWS and Kibana application logs to identify root causes, patterns, and resolution paths.
• Configure and troubleshoot JSON/YAML files for issue resolution and system updates.
• Retrieve, analyze, and validate user data with SQL and MongoDB for investigations, reporting, and internal requests.
• Partner with Engineering, Client Operations, and User Support to escalate issues, improve workflows, and reduce recurring support friction.

Requirements

• Must be located in the CST or EST time zone and available during 8 AM–5 PM EST business hours.
• 3+ years of experience handling Tier 3 technical support requests in a high-growth environment.
• Ability to read, understand, and troubleshoot code such as Python, SQL, and Scala.
• Hands-on experience with AWS services including S3, SQS, and Athena.
• Hands-on experience with MongoDB and SQL-based database management systems.
• Working knowledge of Kubernetes fundamentals, including pods, deployments, and services, plus strong communication and documentation skills.

Culture & Benefits

• Positive, diverse, and supportive work culture.
• Full-time employment with annual salary and bonus compensation.
• Opportunity to use AI tools and agents to accelerate investigations, documentation, and repeatable technical tasks.
• Work focused on preventing cardiac events and improving heart health outcomes.