Customer Service Advisor Wholesale - Christmas Temp

Location: Hybrid, with a minimum of three days per week in the office.

Company

hirify.global creates and sells distinctive soft toys through online channels and a network of retailers and distributors worldwide.

What you will do

• Answer and process incoming wholesale customer requests by phone and email in line with internal processes and KPIs.
• Process, manage, and follow up on customer orders, outstanding orders, and backorders.
• Make outgoing calls and resolve customer issues while maintaining a high level of customer service.
• Prepare weekly and monthly sales and backorder reports for Regional Sales Managers.
• Coordinate with logistics, operations, sales teams, agents, and other departments on order and post-delivery matters.
• Support product launches, trade shows, customer retention, and accurate maintenance of customer information.

Requirements

• Minimum two years of experience in a customer-facing role, ideally in B2B customer service.
• Clear spoken and written communication skills with proven relationship-building experience.
• Strong problem-solving, critical-thinking, organisational, and prioritisation skills.
• Good working knowledge of Microsoft Office, including Excel, Word, and Outlook.
• Excellent attention to detail and the ability to work accurately under pressure.
• Positive, resilient, flexible, and adaptable approach with a commitment to continuous improvement.

Nice to have

• Experience working for a luxury brand.
• Experience using D365, Zendesk, or similar customer service systems.

Culture & Benefits

• Hybrid work model with a minimum of three office days per week.
• Discretionary annual bonus based on company and individual performance.
• Vitality health cover including optical and dental benefits, plus life insurance at four times basic salary.
• Twenty-five days of paid holiday and a salary sacrifice pension scheme with 5% company and employee contributions.
• Confidential wellbeing support, subsidised breakfast and lunch on selected weekdays, and regular social events.