Enterprise Customer Activation Manager Bill Pay and Procurement (Fintech)

Enterprise Customer Activation Manager Bill Pay and Procurement

Company

Ramp

Conditions

1 day agoSalary: 115K - 213K

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will guide enterprise customers through Bill Pay and Procurement onboarding, configure workflows, and help them adopt efficient, compliant processes. You will identify implementation blockers, recommend process improvements, troubleshoot issues with technical teams, provide product feedback, and manage multiple customer activations and timelines.

Requirements

• 5+ years of Customer Success or implementation experience supporting AP or procurement products
• Project management
• Time management
• Verbal and written communication
• Experience partnering with technical teams
• Product knowledge
• Experience meeting performance metrics
• AP
• Procurement

Responsibilities

• Lead end-to-end Bill Pay and Procurement onboarding
• Educate customers on AP workflows, procurement practices, approval logic, vendor management, and policy configuration
• Identify implementation blockers and reinforce product value
• Assess customer AP, purchasing, and approval processes
• Recommend workflow improvements and optimized rollouts
• Troubleshoot customer issues with Product and Engineering
• Provide product feedback and insights
• Manage multiple activation timelines, communications, follow-ups, and outreach

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• Medical, dental, and vision insurance
• One Medical annual membership
• 401(k) employer match
• Fertility HRA
• Paid parental leave
• Pet insurance
• Group Retirement Plan with employer match
• Employee Assistance Program
• Virtual care

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