Bilingual Client Accounts Receivable Specialist I (English/Spanish)

Location: Overland Park, Kansas, United States; hybrid work

Company

hirify.global operates a B2B payments and invoicing network that helps sellers manage trade credit, enter new markets, and automate accounts receivable.

What you will do

• Execute standard operating procedures supporting B2B collection efforts and maintain a call-first approach.
• Handle inbound and outbound customer communications, resolve receivables inquiries, and provide payment history and open invoice information.
• Record customer interactions, comments, and complaints in the CRM while meeting quality, productivity, and collection KPIs.
• Manage relationships with strategically important customers and provide guidance on improving their operational processes.
• Perform ad hoc account reconciliations and identify whether payment application or broader reconciliation is needed.
• Lead stakeholder calls, support process-improvement projects, and collaborate on training and documentation.

Requirements

• Professional proficiency in English and Spanish, spoken and written, is required.
• Strong communication, active listening, empathy, customer focus, and professional conduct.
• Ability to multitask, prioritize workloads, make routine decisions, meet deadlines, and work quickly and accurately.
• Strong problem-solving, critical-thinking, analytical, and root-cause analysis skills.
• Proficiency in Microsoft Office, especially Excel and Word; familiarity with Salesforce and ability to learn internal IT systems.
• 1–2 years of experience is highly preferred; high school, college, or bachelor’s education is preferred.

Culture & Benefits

• Supportive, collaborative, and entrepreneurial work environment.
• Competitive salary and generous paid time off.
• Paid parental leave and employee referral program.
• Medical, dental, vision, FSA, life and AD&D, and short- and long-term disability coverage.
• 401(k) matching and emphasis on work-life balance.