ServiceNow Data and CMDB Specialist

Location: London, Birmingham, or Johannesburg; hybrid working with up to 40% from home and 60% in the office

Working hours: 35 hours per week, 9:30am–5:30pm, with additional hours potentially required. Agile and flexible working patterns may be considered.

Company

hirify.global is a global professional-services firm using ServiceNow across IT and business functions, including finance, people, operations, knowledge, and communications.

What you will do

• Govern the ServiceNow CMDB, including CI classes, attributes, relationships, lifecycle standards, and alignment with the Common Service Data Model.
• Own service mapping governance and ensure business applications, application services, technical services, and infrastructure are accurately related.
• Monitor CMDB health, investigate data-quality issues, identify root causes, and coordinate remediation with service, application, infrastructure, data, and source-system owners.
• Define governance standards for integrations, inbound feeds, authoritative sources, ownership, data definitions, reconciliation, and update controls.
• Develop and maintain ServiceNow reports, dashboards, KPIs, and performance measures, validating reporting against underlying data.
• Support ServiceNow Discovery, Service Mapping, reporting platforms such as Power BI and Microsoft Fabric, and data foundations for approved AI capabilities including Now Assist.

Requirements

• At least five years of relevant ServiceNow experience, including practical CMDB, configuration-management, and platform-data experience.
• Strong knowledge of ServiceNow CMDB, CI relationships, lifecycle management, data quality, governance, CSDM, Discovery, Service Mapping, and Identification and Reconciliation Engine principles.
• Experience maintaining or improving a CMDB in a medium-to-large organisation and governing data exchanged between multiple systems.
• Practical experience creating ServiceNow reports and dashboards, defining meaningful measures, and validating reporting accuracy.
• Experience with Power BI, Microsoft Fabric, SQL, or another reporting and analytics tool, plus a good understanding of IT service management.
• Strong analytical, problem-solving, communication, ownership, and stakeholder-management skills.

Nice to have

• Experience with data foundations supporting ServiceNow AI capabilities such as Now Assist.
• ServiceNow Certified System Administrator certification or equivalent practical platform experience.
• ServiceNow training or certification in CMDB, CSDM, Discovery, Service Mapping, Performance Analytics, or reporting.

Culture & Benefits

• Collaborative, global working environment across professional and business functions.
• Flexible and agile working patterns, including the stated hybrid arrangement.
• Participation in the firm's Responsible Business program.
• Commitment to equal opportunities, integrity, information security, data protection, and records management.
• Support for knowledge sharing and effective use of ServiceNow data and reporting.