HR Shared Services Generalist — Tier I

Location: Remote - USA

Company

hirify.global is a publicly traded US manufacturer of printed circuit boards, RF components, microelectronic assemblies, and mission systems.

What you will do

• Serve as the first point of contact for HR inquiries through phone, email, chat, and the case management system.
• Resolve Tier I questions related to HR policies, benefits, payroll, leave, onboarding, offboarding, and HR programs.
• Process HRIS transactions including new hires, job changes, terminations, employee data updates, and employment verifications.
• Log, track, document, and close employee cases while escalating complex or sensitive matters to Tier II specialists or HR Business Partners.
• Support onboarding, background check coordination, new hire orientation logistics, I-9 verification, and employment compliance activities.
• Collaborate with Payroll, Benefits, Talent Acquisition, HR Business Partners, and HR Shared Services colleagues on service delivery and process improvement.

Requirements

• High school diploma.
• 3+ years of experience in HR, customer service, or a shared services environment; equivalent transferable experience may be considered.
• Professional, timely, and empathetic communication with employees or customers.
• Accuracy in data entry, transaction processing, documentation, and handling confidential employee information.
• Ability to manage high-volume inquiries and transactions, resolve issues, meet SLAs, and escalate appropriately.
• Proficiency with Microsoft Office Suite; prior exposure to an HRIS such as Workday is preferred.

Nice to have

• Associate or bachelor's degree in Human Resources, Business Administration, or a related field.
• Familiarity with case management or ticketing systems such as ServiceNow or Workday Help.
• Experience in a high-volume, transaction-oriented environment.

Culture & Benefits

• Centralized HR Shared Services model focused on consistent and empathetic employee support.
• Medical, dental, vision, 401(k), flexible spending account, health savings account, accident, life, and disability benefits.
• Paid vacation and holidays.
• Benefits begin on the first day of the month following the hire date.
• US export-control requirements apply, including ITAR and EAR compliance; access to certain products and technical data is restricted to US citizens and US permanent residents.