2nd Level Support Consultant (Software Support)

Location: Sheffield, United Kingdom; onsite work in the Sheffield office

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, payables, toll, and lodging expenses.

What you will do

• Provide expert advice, problem-solving, and application support to new and existing customers.
• Manage software incidents and support tickets by reproducing, documenting, and resolving issues.
• Liaise between application users and development or technical IT teams.
• Work in an agile sprint team on unit, regression, and user acceptance testing.
• Support new software releases and help configure solutions to meet customer requirements.
• Deliver virtual or onsite user training and support implementation setup with project managers.

Requirements

• Experience supporting business-critical software applications in a customer-facing environment.
• Previous experience in application support, software support, QA, UAT, or 2nd/3rd line application support.
• Experience working in agile development environments and collaborating with cross-functional teams.
• Strong communication skills and a customer-focused approach to problem-solving.
• Degree or equivalent education.

Nice to have

• Exposure to TFS, JIRA, or SQL Studio.
• Previous QA/UAT testing experience or experience supporting software solutions at 2nd or 3rd line.

Culture & Benefits

• Assigned workspace, company-issued equipment, and formal hands-on training.
• 4x life insurance and private healthcare.
• Pension scheme with a 5% employer contribution.
• 25 days of holiday plus holiday buy/sell options.
• Access to LinkedIn Learning, rewards and discounts, and career progression opportunities.