Part-time Customer Support (Dutch Speaking)

Location: Amsterdam, Netherlands; office-first with hybrid possible. Availability for 24–32 hours per week, including one weekly weekend shift and peak event days.

Salary: €15.75 gross per hour, plus 8% holiday allowance and 9.6% holiday pay.

Company

hirify.global is a ticket marketplace helping fans buy and sell event tickets across 42 countries.

What you will do

• Support Dutch-speaking fans through chat, email, and phone.
• Resolve customer questions and fix seller mistakes while preventing recurring issues.
• Use Intercom to manage conversations and maintain smooth communication.
• Track recurring problems and share insights with the wider customer experience team.
• Collaborate with colleagues to deliver consistent, high-quality support.
• Provide additional support during peak events, holidays, evenings, and weekends.

Requirements

• Native-level Dutch and fluent English, written and spoken.
• Some experience in an office or professional environment; customer support experience is beneficial.
• Comfort communicating with customers via chat, email, and phone.
• Calm, clear, and friendly communication under pressure.
• Based in or near Amsterdam and available for 24–32 hours per week, including one Saturday or Sunday shift from 10:00 to 18:00.
• Stress resistance and adaptability in a fast-paced environment.

Nice to have

• Experience with Intercom or similar customer support software.
• Additional language skills.
• Interest in live events, music, sports, or culture.

Culture & Benefits

• Mission-driven company built by fans for fans.
• Supportive international team.
• Opportunity to influence the experience of millions of fans.
• Seven-month fixed-term 0-hour contract with an option to extend.
• Schedules include 09:00–18:00 or 12:00–21:00 shifts, with one evening shift each week.