Customer Service Representative (E-commerce)

Location: Venezuela. Temporary contract through the end of December 2026. Shift work is required within Monday–Friday, 5:00 AM–11:00 PM EST, and Saturday–Sunday, 6:00 AM–9:00 PM EST operating hours.

Company

hirify.global is a brand accelerator platform that acquires, integrates, and scales digital-first consumer brands across e-commerce and retail.

What you will do

• Provide timely customer support through email, chat, phone, Zendesk, Amazon, TikTok Shop, Shopify, BOL, and social media.
• Investigate and resolve customer enquiries according to standard operating procedures and marketplace processes.
• Manage tickets accurately using labels, macros, notes, and workflows.
• Handle replacements, refunds, invoices, and shipping labels.
• Escalate complex issues with clear context and own follow-ups through resolution.
• Identify recurring issues and improve workflows, tools, FAQs, product information, and the customer experience.

Requirements

• Previous experience in customer service, e-commerce, or a similar role.
• Excellent communication, problem-solving, empathy, and professionalism.
• Strong attention to detail and ability to follow processes accurately.
• Ability to learn and work across multiple systems and platforms.
• Ability to work independently, take ownership, and collaborate with a team.
• Adaptable, curious, and eager to learn and improve.

Nice to have

• Experience with Zendesk, Amazon Seller Central, TikTok Shop, Shopify, BOL, or ShipStation.

Culture & Benefits

• Three-month temporary contract ending in December 2026.
• Work across multiple consumer brands, marketplaces, and customer experience initiatives.
• Use AI and new technologies to improve efficiency and communication.
• Customer-first environment focused on empathetic, efficient, and solutions-oriented support.