Seasonal Customer Care Associate

Location: Remote; training and pre-training require scheduled availability during US Pacific Time.

Rate: 327 PHP per hour, equivalent to 56,680 PHP per month.

Company

hirify.global develops personalized and make-on-demand products through brands including FreePrints, SimplytoImpress, Personal Creations, CafePress, and ISeeMe!

What you will do

• Serve as the primary customer contact through phone, chat, and email.
• Answer questions about products, pricing, orders, website and app navigation, shipping, and related issues.
• Review order quality, including photo placement and spelling or grammar.
• Deliver consistent customer satisfaction while following company protocols and policies.
• Balance customer needs, response efficiency, and service quality during high-volume interactions.

Requirements

• Excellent written and verbal communication skills with a professional, mature, and objective approach.
• General computer skills, internet proficiency, and typing speed of at least 40 words per minute.
• Ability to provide quality customer service through phone, chat, and email while remaining positive under pressure.
• Reliable attendance and availability for flexible hours, including regular weekend shifts and potentially evening work.
• Own a Windows 10 or newer computer with at least 8 GB RAM and an Intel i5 or Ryzen 5 processor, a noise-cancelling headset, a private workspace, and reliable high-speed non-Wi-Fi internet.
• At least one year of call-center customer service experience is preferred; work-from-home customer service experience is also preferred.

Nice to have

• Availability to work both Saturday and Sunday, with weekdays off.
• Previous experience working from home in customer service.

Culture & Benefits

• Temporary contractor position supporting the Customer Care Department during Q4 2026, from November through December.
• Paid pre-training and paid training are required.
• The final production schedule is provided during the paid training period.
• Hubstaff is used for time and screen tracking.
• Contractors are paid through Wise.

Hiring process

• Complete one of the required paid pre-training sessions on November 1 or November 15, 2026.
• Complete the required paid training period from November 2–13 or November 16–27, 2026, during one of the listed US Pacific Time schedules.